Uploading Files To Your Website

Alison — Thu, 18 Feb 2010 12:31:03 +0000

Some of our customers often experience trouble uploading files such as PDFs to their content managed websites. We have found that the most common cause is incorrectly named files, something which is very easy to rectify.

As a general rule the internet doesn’t appreciate spaces or a mix of upper and lower case characters in filenames. While these may work perfectly well on your computer, it is wise to rename your files before you upload them to your website.

Change all the characters in the file name to lowercase, for example computer file.pdf instead of Computer File.pdf
If there are any spaces in the file name you can replace these with underscores or hyphens, for example computer_file.pdf or computer-file.pdf

Making these changes should ensure that you have no problems uploading files to your website. However, if you still experience difficulty there could be an underlying issue so please get in touch for assistance.

DNS Cache Flush

Alison — Mon, 09 Nov 2009 11:56:50 +0000

Sometimes when we update your website or move it to a new location, your computer will take a while to recognise the changes. In these cases we may ask you to flush your DNS cache forcing your computer to fetch the latest version of your website.

How do I do this?

Go to the Start menu then select the Run program.

In the text field copy and paste the following command:

ipconfig /flushdns

You will now be able to view the latest version of your website.

Ballyhoo Limited » General Support

Uploading Files To Your Website

DNS Cache Flush

How do I do this?